Return & Refund Policy

Our Return & Refund Policy

At Printhh, we are committed to ensuring that our customers are completely satisfied with their custom products. We understand that there may be occasions when you need to return or exchange an item. Please read our Return & Refund Policy carefully.

1. Return Eligibility

• Custom products made to your specifications (e.g., personalized apparel) are non-returnable unless there is a manufacturing defect or shipping error.

• Products must be returned in their original, unused condition with tags still attached.

• Returns are only accepted within 14 days from the date of receipt.

2. Exchange Policy

• If you have received a defective or incorrect item, we will gladly offer an exchange at no additional charge.

• If you wish to exchange an item for another size or color, please contact us within 7 days of receiving your order, and we will provide instructions for the exchange process.

3. Refund Policy

• Non-customized products (e.g., standard T-shirts or non-personalized items) can be refunded within 14  days of purchase.

• Custom products are eligible for a refund only if there is an error in the manufacturing process (e.g., incorrect design, color, or size). If there is a manufacturing defect, please contact us as soon as possible with photographic evidence of the defect, and we will process a refund or exchange accordingly.

• Refunds will be processed within 7-10 business days after we receive the returned product.

4. Process for Returns and Exchanges

• To initiate a return or exchange, please contact our customer service team at [insert contact email] with your order number and a description of the issue.

• We will provide you with a return shipping label, and once the item is received, we will process your return, exchange, or refund as applicable.

5. Shipping Costs

• The cost of return shipping will be covered by Printhh in cases of defective or incorrect items.

• For other returns or exchanges, customers are responsible for the return shipping fees.

6. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 7 days of delivery with a description and photos of the issue. We will send you a replacement or process a refund at no additional cost to you.

7. Non-returnable Items

The following items are not eligible for return or exchange:

• Personalized or customized items (unless defective or incorrect)

• Products purchased on sale or with promotional discounts

• Items that have been worn, washed, or used

8. Contact Us

If you have any questions regarding our return and refund policy, or if you need assistance with a return or exchange, please feel free to reach out to our customer service team at [insert contact email].